Privacy Policy

This policy outlines my obligations to you regarding management of your personal information. Prosper Naturopathy has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). This governs the way in which I collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information (PI) and why do I collect it?

PI is information that identifies an individual such as names, addresses, email addresses, and phone numbers. PI is obtained in many ways including by website contact form, patient intake form, email, phone, from media and publications, website cookies and third parties.

I collect your PI for the primary purpose of providing my services to you and for marketing. I may also use your PI for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Where appropriate and possible, I will explain to you why I’m collecting personal information and how I plan to use it. You may unsubscribe from my mailing/marketing lists at any time.

My website is hosted by Squarespace, which collects personal data to provide site analytics, including: information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This information may also include details about your use of this website, including: clicks, internal links, pages visited, scrolling, searches, and timestamps. This is to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses.

Sensitive Information

Sensitive information is defined in the Privacy Act to include things such as health information. Sensitive information will only be used by me:

  • For the primary purpose for which it was obtained e.g providing the service you requested

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your PI may be disclosed in a number of circumstances including:

  • When you consent to the use/disclosure such as by/to other practitioners, pathology services, and product distribution companies

  • Third parties such as website hosts and client management systems

  • If and when the need arises to prevent serious threat to health, safety, or life of yourself or the public

  • With any emergency contacts or care providers in the event you cannot act on your own behalf due to serious illness

  • Where required or authorised by law.

Security of Personal Information

Your PI is stored in a manner that reasonably protects it from misuse, loss and from unauthorized access, modification or disclosure. When your PI is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify it. However, most PI is or will be stored in client files which will be kept for a minimum of 7 years. If you wish to access your PI, please contact me in writing.

Maintaining the Quality of your Personal Information

I will take reasonable steps to make sure that your PI is accurate, complete and up-to-date. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records and ensure I can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on my website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about this privacy policy, please contact me via the contact page of my website.

Terms of Service

This website prospernaturopathy.com is owned and operated by Guinevere Quelch, trading as Prosper Naturopathy – ABN 20430462254. The following terms apply to website visitors and service consumers. These may be modified occasionally. Services advertised are in compliance with Australian Consumer Law.

Website Content Disclaimer

Information on this website is not intended to diagnose, treat or cure health conditions. Please seek treatment from a qualified health professional.

Whilst I aim to ensure the information on this website is accurate and up to date, I cannot guarantee it and disclaim any legal liability for inaccuracy, incompleteness or error.​

Prosper Naturopathy is not liable for any damages that result from the use of information on this website.

​Intellectual Property

The content of this website is protected by copyright laws and treaties around the world, with all rights reserved. Content may not be copied, displayed, or stored other than for personal use without prior permission.

Service Disclaimer

​I have a Bachelor of Health Science in Naturopathy​, and am a full member of the Australian Natural Therapist Association (ANTA). I comply with the ANTA standards of practice available at: https://www.australiannaturaltherapistsassociation.com.au/resources/business-information/standards-of-practice/.

As a naturopath, I work within my scope of practice and aim to deliver excellent clinical results. However, I cannot claim or guarantee to deliver any specific health outcomes.

Should you have a concern or complaint regarding my practice or conduct, please contact me so that a resolution can be sought. I am committed to a high standard of practice and take such matters very seriously. If the issue cannot be resolved, ANTA can be contacted for further guidance.